Terms & Conditions

Making A Purchase
By Browsing through our online store, you can click on the items that you wish to buy and add them to the shopping basket. After you have finished you can click the "Check Out" Button. You will be asked for a few details that we need to be able to complete the order.

We accept Visa, MasterCard credit and debit cards. We do not accept American Express. If any items happen to be out of stock we will contact you to discuss this before completion of your order, if an item is ordered and by chance is out of stock we will notify the customer of this error and either offer an alternative where applicable, a refund or an option to wait on the goods to become available.

Although we endeavour to be accurate with all product details and prices, if a product or price is incorrect due to a typographical error we have the right to refuse or cancel any order whether or not the order has been confirmed. If your credit card has already been charged and we subsequently cancel your order, we will immediately issue a credit via your original method of payment to the value of the original debit.

By completing and submitting the electronic order form (or proceeding through the ‘checkout process’) you are making an offer to purchase goods which, if accepted by us, will result in a binding contract. Neither payment completion or completing the checkout process constitutes our acceptance of your order. Should any items be incorrectly priced we will contact the customer giving the option of cancelling or confirming the orders. An order is deemed to have been accepted and therefore binding at our point of dispatch.

Dispatch Information
We aim to dispatch all orders within two working days providing everything is in-stock.

Cancellation During Transit
Orders can be cancelled anytime up to the point of dispatch. After the parcel has been dispatched it is not possible to cancel the parcel during transit. This does not affect your rights to return. Please refer to our returns policy page for information on returning a parcel.

Returns Policy - Consumers
If you change your mind regarding a purchase made online you can return it to us for a refund or an exchange within 14 days of the delivery of your order, all costs incurred in returning the product will be at the customer's expense. You can use a courier / postal service to return to our warehouse, items must be in a resalable condition and :

• Custom items are non-refundable
• Special order pigments such as customer matched colours are non-refundable
• All tamper seals on containers must be unbroken.

Return Address
Greedy Cat Designs

Unit B8, Withytree Farm

Broadway Road

Winchcombe

GL54 5NT

Returns Policy - Business / Commercial Customers

If you have purchased for your business (including commercial organisations, religious body, school or charity) there is no automatic right of return or refund. We appreciate that mistakes may happen and will always attempt to offer a solution. If would like to return an item you must notify us within 7 days of your receipt of order, if approved you will be responsible for all costs incurred in the return of the order. Goods must be returned within 21 days of delivery of goods. You can return using a courier / postal service to return to our warehouse, items must be in a resalable condition and :

• Custom items are non-refundable.
• Special order pigments such customer as matched colours are non-refundable.
• All tamper seals on containers must be unbroken
• Upon receipt of acceptable returned goods, a refund will be processed by the original method, the cost of the original delivery will not be refunded.

Your Right To Cancel
If you are a consumer you have the right to cancel the contract that was formed when you purchased on greedycatdesigns.co.uk. You may cancel the contract for any reason and at any time throughout the cancellation period. The cancellation period covers from the time of dispatch to 14 days of the delivery of goods. The right to cancel is additional to your statutory rights as a consumer and our standard returns and exchange policy.

How to Exercise the Right To Cancel

To cancel an online order please follow the steps below:

Advise us with-in 14 days of delivery of your order that you wish to cancel your order, you can contact us by emailing our Customer Service team at info@greedycatdesigns.co.uk stating that you wish to cancel your contract. We must receive your email within 14 days of receipt of your order.

Once we have been notified of the cancellation please return your goods to Greedy Cat Designs, Withytree Farm, Broadway Road, Winchcombe, GL54 5NT.

Goods must be returned within 14 consecutive days from the Right to Cancel was exercised, this includes weekend and holiday periods.

If you cancel the contract you have to pay all return postage costs incurred, please ensure that goods are adequately packaged, unfortunately, we are unable to accept items damaged in return postage for a refund/replacement. A refund or replacement can only be offered once we have received the goods, we advise that you use a tracked service for all returns. We recommend getting a postage quotation before exercising your right to cancel.

Upon receiving the goods within the 14 days of cancelling the contract we will reimburse all payments received from you in respect of returned products including delivery charges up to the value of our least expensive delivery method. The reimbursement will be paid using the same method of payment of the original transaction within 14 days of receiving the returned goods.

Please note that the Right to Cancel does not apply to the following :

• Custom made items are non-refundable.
• Special order pigments such as customer matched colours are non-refundable.
• Custom formulated materials that are non-stock items are non-refundable.
• Any containers that have been opened or tamper seals have been broken.

Guarantee
Our materials are fully guaranteed and will be replaced if faulty. The information given in our technical and safety literature is to the best of our knowledge true and accurate. As conditions for use of all our products are beyond our control we cannot accept responsibility for any damage or losses resulting from any information given.

Limitation of liability
We will not be liable for losses that result from our failure to comply with the Terms that fall into the following categories (even if such losses result from our deliberate breach):

a) loss of income or revenue;

b) loss of business;

c) loss of profits;

d) loss of anticipated savings;

e) loss of data;

f) waste of management or office time.

Nothing in these Terms excludes or limits our liability for: death or personal injury caused by our negligence; fraud or fraudulent misrepresentation; any breach of the obligations implied by Section 12 of the Sale of Goods Act 1979 or Section 2 of the Supply of Goods and Services Act 1982; effective products under the Consumer Protection Act 1987; or any other liability that it would be illegal or unlawful to limit or exclude liability for. If we fail to comply with these terms we shall only be liable to you for the purchase price of the products. Please note that it is your responsibility to comply with all applicable laws and regulations of the country for which the products are destined. We will not be liable for any breach by you of any such laws.

Contacting Us
If you need to reach us, please email us on info@greedycatdesigns.co.uk.

Legal Note
Technical Advice provided by Greedy Cat Designs - Either verbal, in writing or by way of trials - is given in good faith but without warranty, where proprietary rights of third parties are involved this applies also. This does not release you from the obligation to test the products supplied by us to ascertain their suitability for the intended processes and uses. The application, use, handling and processing of the products are outside of our control and therefore entirely your own responsibility