Returns & Cancellation Policy

Consumer Purchases

If you change your mind regarding a purchase made online you can return it to us for a refund or an exchange within 14 days of the delivery of your order, all costs incurred in returning the product will be at the customer's expense. You can return using a courier / postal service to return to our office address, items must be in a resalable condition and :

• Custom items are non-refundable
• Special order pigments such as customer matched colours are non-refundable
• All tamper seals on containers must be unbroken.

Business / Commercial Purchases

Returns Policy - Business / Commercial Customers

If you have purchased for your business (including commercial organisations, religious body, school or charity) there is no automatic right of return or refund. We appreciate that mistakes may happen and will always attempt to offer a solution. If would like to return an item you must notify us within 7 days of your receipt of order, if approved you will be responsible for all costs incurred in the return of the order. Goods must be returned within 21 days of delivery of goods. You can return using a courier / postal service to return to our warehouse, items must be in a resalable condition and :

• Custom items are non-refundable.
• Special order pigments such customer as matched colours are non-refundable.
• All tamper seals on containers must be unbroken
• Upon receipt of acceptable returned goods, a refund will be processed by the original method, the cost of the original delivery will not be refunded.

Your Right To Cancel

If you are a consumer you have the right to cancel the contract that was formed when you purchased on mbfg.co.uk. You may cancel the contract for any reason and at any time throughout the cancellation period. The cancellation period covers from the time of dispatch to 14 days of the delivery of goods. The right to cancel is additional to your statutory rights as a consumer and our standard returns and exchange policy.

How to Exercise the Right To Cancel

If you are a consumer you have the right to cancel the contract that was formed when you purchased on greedycatdesigns.co.uk. You may cancel the contract for any reason and at any time throughout the cancellation period. The cancellation period covers from the time of dispatch to 14 days of the delivery of goods. The right to cancel is additional to your statutory rights as a consumer and our standard returns and exchange policy.

How to Exercise the Right To Cancel

To cancel an online order please follow the steps below:

Advise us with-in 14 days of delivery of your order that you wish to cancel your order, you can contact us by emailing our Customer Service team at info@greedycatdesigns.co.uk stating that you wish to cancel your contract. We must receive your email within 14 days of receipt of your order.

Once we have been notified of the cancellation please return your goods to:

Greedy Cat Designs

Unit B8 Withytree Farm

Broadway Road

Winchcombe

GL54 5NT

Goods must be returned within 14 consecutive days from the Right to Cancel was exercised, this includes weekend and holiday periods.

If you cancel the contract you have to pay all return postage costs incurred, please ensure that goods are adequately packaged, unfortunately, we are unable to accept items damaged in return postage for a refund/replacement. A refund or replacement can only be offered once we have received the goods, we advise that you use a tracked service for all returns. We recommend getting a postage quotation before exercising your right to cancel.

Upon receiving the goods within the 14 days of cancelling the contract we will reimburse all payments received from you in respect of returned products including delivery charges up to the value of our least expensive delivery method. The reimbursement will be paid using the same method of payment of the original transaction within 14 days of receiving the returned goods.

Please note that the Right to Cancel does not apply to the following :

• Custom made items are non-refundable.
• Special order pigments such as customer matched colours are non-refundable.
• Custom formulated materials that are non-stock items are non-refundable.
• Any containers that have been opened or tamper seals have been broken.

Damaged / Faulty Products

In the unfortunate event that an item has been delivered damaged, faulty or incorrectly dispatched please contact by email at info@greedycatdesigns.co.uk stating your order number and the issue with the product. Your statutory rights are unaffected.